Shipping & Delivery
Last updated: September 2026
Where we ship. We ship to the contiguous United States (the lower 48 states). We are unable to ship to Alaska, Hawaii, U.S. territories, or international addresses at this time.
How your order ships. Items are shipped directly from our vendor partners. If your order includes pieces from more than one vendor, they will arrive in separate shipments, often on different days. We will send tracking information as each item ships.
Delivery timeframes. Smaller items typically arrive within 7 to 14 days. Larger furniture can take up to 12 weeks, depending on the vendor and whether the piece is made to order. Estimated timing is listed on the product page when available. These are estimates, not guarantees, and vendor lead times can change.
Shipping costs. Shipping is calculated at checkout based on your items and delivery address.
Freight and oversized items. Some large furniture ships by freight carrier. These items are marked on the product page. Freight delivery typically requires an appointment and a signature, and delivery costs will be confirmed with you before your order is placed.
Receiving your delivery. Please inspect all items upon arrival. For freight deliveries, inspect each piece before signing and note any damage on the delivery receipt. Signing for a delivery without noting damage can limit our ability to file a claim with the carrier.
Address accuracy. Please double-check your shipping address at checkout. We are not responsible for orders delivered to an incorrect address provided by the customer, and re-delivery or return shipping charges may apply.
Questions about a shipment? Email info@nestandnook.com.
Returns & Damages
Last updated: September 2026
All sales are final. Each order is placed with our vendors specifically for you, so we are unable to accept returns or exchanges for change of mind, including color, style, or size preferences.
The exceptions. We will make it right if an item arrives damaged or defective, or if you receive an item that does not match what you ordered.
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How to report a problem. Contact us at info@nestandnook.com within 7 days of delivery with your order number, photos of the item, and photos of the packaging. We will work with the vendor to arrange a replacement, repair, or refund. Please keep all original packaging until the issue is resolved.
Before you order. We encourage you to request fabric and finish swatches before purchasing, and to review all product dimensions and details carefully. Contact us and we will request samples where available.
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Order cancellations. Orders may be canceled within 24 hours of purchase if we have not yet placed the order with our vendor. Once an order is placed with the vendor, it cannot be canceled.
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Custom and made-to-order items. Custom, made-to-order, and final-sale items cannot be canceled or returned once ordered, except in cases of damage or defect.
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Design services. Design service fees are non-refundable once work begins. If we review your project and determine it is not a good fit for the service you purchased, we will refund you in full before any work begins.
Terms of Service
Last updated: September 2026
Welcome to Nest + Nook. By using this website or placing an order, you agree to these terms.
About us. Nest and Nook, LLC offers curated room designs, home furnishings, and online design services.
Products and pricing. We do our best to display products accurately, but colors and finishes may appear differently on your screen than in person. Prices, availability, and product specifications may change without notice. If an item becomes unavailable after your order, we will offer a comparable alternative or refund that item.
Orders. We reserve the right to refuse or cancel any order, including orders that appear fraudulent or contain pricing errors. If we cancel an order, you will receive a full refund.
Payment and taxes. Payment is due in full at checkout. Applicable sales tax is calculated at checkout.
Shipping, returns, and damages. Please see our Shipping & Delivery and Returns & Damages policies, which are part of these terms.
Design services. Design services are governed by the service terms presented at the time of purchase, including the scope, revision limits, and delivery timeframes described there. All design concepts, boards, layouts, and product lists remain the property of Nest + Nook and are licensed to you for personal use in the space they were created for. They may not be resold, shared, or redistributed.
Intellectual property. All site content, including images, text, designs, and the Nest + Nook name and logo, is our property and may not be used without written permission.
Limitation of liability. To the fullest extent permitted by law, Nest + Nook is not liable for indirect or consequential damages arising from the use of this site or our products and services. Our total liability is limited to the amount you paid for the product or service in question.
Governing law. These terms are governed by the laws of the State of Oregon.
Changes. We may update these terms at any time. The version posted at the time of your order applies to that order.
Contact. info@nestandnook.com
Privacy Policy
Last updated: September 2026
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Your privacy matters to us. This policy explains what we collect and how we use it.
What we collect. Name, email address, phone number, shipping and billing addresses, order history, and any information you provide in our forms, including room photos, measurements, and design preferences. Payment card details are handled by our payment processor and are never stored by us.
How we use it. To process and ship your orders, provide design services, communicate about your order or project, respond to your questions, and, if you opt in, send occasional updates about new rooms and products.
Who we share it with. We share only what's necessary with our vendor partners (to ship your order), our payment processor, and our website and email platform. We do not sell your personal information.
Photos you share. Photos you upload through our forms are used only to create your design. We will not publish or share images of your home without your permission.
Cookies and tracking. We use cookies that are necessary for the site to function, such as keeping items in your cart, as well as analytics cookies that help us understand how visitors use the site. Where required, we ask for your consent before setting non-essential cookies. You can change your cookie choices at any time through the banner on our site or your browser settings.
How long we keep your information. We keep order records as long as needed for warranty, tax, and accounting purposes, typically seven (7) years. Design project files, including photos and measurements, are kept for two (2) years after your project closes so we can help with future questions. You may ask us to delete your information sooner, subject to legal requirements.
Marketing emails. You may unsubscribe at any time using the link in any marketing email. You will still receive emails about orders you have placed.
Your privacy rights. Depending on where you live, you may have the right to know what personal information we hold about you, request a copy, correct it, ask us to delete it, or opt out of marketing. To make a request, email info@nestandnook.com. We will respond within 45 days. If we deny your request, you may appeal by replying to our response, and we will provide a written explanation within 45 days.
We do not sell your personal information, and we do not share it for cross-context behavioral advertising.
Visitors outside the United States. We currently ship only within the contiguous United States. If you visit our site from outside the U.S., your information will be processed in the United States, where privacy laws may differ from those in your country.
Children. Our site is not directed to children under 13, and we do not knowingly collect their information.
Changes. We may update this policy and will post the revised date above.
Contact. info@nestandnook.com